7Sultans is a member of the Fortune Lounge Group of Online Casinos. All casinos
in the Fortune Lounge Group must adhere to our high standards and principles. When
you play at a Fortune Lounge casino, you're assured of the highest levels of responsibility,
security and service excellence!
This is our Player Promise - our guarantee to you.
If you feel that any Fortune Lounge casino has not met these guarantees, we encourage
you to escalate your concerns or complaints to the Fortune Lounge team. Contact
the Floor
Manager.
Bonuses and promotions
- All opening offers will be paid out within the timeframe specified in that casino's
Terms and Conditions.
- Fortune Lounge players are eligible for a wide range of regular, cutting-edge promotions.
We will keep you informed of all promotions, news and updates.
- Promotional mechanics and requirements will always be clearly communicated and fairly
upheld.
- We guarantee that the play-through requirements for cashing in bonuses will be transparently
communicated to players and fall within reasonable industry standards.
- Terms and Conditions will always be easily accessible on the particular casino's
website, clearly communicated and consistently upheld.
- All Fortune Lounge players have the right to participate in our Players Club loyalty
rewards program and have access to the benefits and rewards offered by that program.
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Winners of promotions and tournaments must be announced and credited on the specified
date. The mechanisms used to select winners are guaranteed to be fair and objective,
as per the promotion's qualifying requirements.
Customer service and Support
- All Fortune Lounge casinos provide a number of communication channels to ensure
accessibility of services. We will always endeavor to use communication the channel
of your preference.
- Unresolved issues can always be escalated to the Fortune Lounge Operations department
for resolution. If your issue with one of our casinos has not been resolved, please
contact the
Floor Manager.
Purchasing & Banking
- Need assistance with purchasing? We'll always have a consultant available, who is
knowledgeable about the purchasing options and able to assist you in making the
best choice.
- We source a variety of reliable, tried and tested purchasing options to suit your
unique and individual needs.
- All transactions are protected by 128-bit SSL (Secure Socket Layer) digital encryption
technology, and facilitated by credible electronic cash merchants.
- Cash-in withdrawals are guaranteed within the specified timeframe for the payment
method provided that the player has met the cash-in requirements.
-
The Fortune Lounge Group guarantees to hold a cash balance in reserve at all times,
sufficient to pay all players winnings.
Casino Software
- All Fortune Lounge casinos operate on software developed by the best systems,
by established and respected suppliers of gaming software.
- Independent auditors perform ongoing reviews of all Fortune Lounge casinos' payout
percentages and review the random-number generator embedded in the software.
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All Fortune Lounge Casino software is guaranteed virus-free when downloaded from
our websites or CDs.
Licensing and Reviews
- Each and every Fortune Lounge brand payout percentages are reviewed by Independent
auditors on a monthly basis.
- Fortune Lounge casinos are licensed and are subject to a background check during which the casino software and control systems are reviewed to ensure
fairness, accuracy and reliability.
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The Fortune Lounge Group follows best practices as laid down by leading regulators
and industry associations.
Privacy & Communications Policy
Fortune Lounge has adopted the highest level of privacy for our customers' information
therefore we guarantee the following:
- Not to sell, give away, or in any other way communicate your personal information
to any other persons or companies, except when necessary in providing you with the
best service and products.
- Our casinos may use your personal details to provide you with information or materials
only if you request it.
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You always have the option to unsubscribe or remove your information from the casino
database.
Player Security
- The Fortune Lounge Group ensures that all our players are protected at all times,
with the latest online security and encryption technology.
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We are pro-active in identifying fraudulent activity and eradicating it to make
Fortune Lounge casinos a safe place to play.